Terms of Service

By creating an account or using Complai (operated by Complai Ltd, “we”, “us”), you agree to these Terms of Service. If you are using Complai on behalf of a company, you represent you have authority to bind that company. If you do not agree, do not use the service.

Complai is a compliance automation platform that helps organisations prepare for security certifications (SOC 2, ISO 27001, HIPAA, GDPR, PCI DSS, NIST CSF). We provide gap assessments, policy generation, evidence collection tooling, questionnaire automation, and integration with third-party tools. Complai is a software tool — we do not provide legal, accounting, or professional compliance advice.

You must provide accurate information when creating an account. You are responsible for all activity under your account. You must be at least 18 years old. Notify us immediately at legal@mycomplai.com if you suspect unauthorised access. We reserve the right to suspend or terminate accounts that violate these Terms.

Complai offers a Free plan and paid Starter and Growth plans billed monthly or annually. Prices are shown at checkout and on our pricing page. Paid subscriptions automatically renew unless you cancel before the renewal date. We reserve the right to change pricing with 30 days’ written notice. No refunds are provided for partial months except where required by law.

You retain ownership of all data you upload or generate using Complai (“Customer Data”). You grant us a limited licence to process your Customer Data solely to provide the service. We do not sell your data to third parties. You are responsible for ensuring you have the right to upload any data you provide. You may export or delete your data at any time from your account settings.

You agree not to: (a) use Complai for any unlawful purpose; (b) attempt to gain unauthorised access to our systems; (c) use automated means to scrape or extract data beyond normal API usage; (d) resell or sublicence the service without our written consent; (e) upload malicious code or content; or (f) impersonate any person or organisation.

Complai and all its content, features, and functionality are owned by Complai Ltd and protected by applicable intellectual property laws. Generated policy documents and reports are licensed to you for internal business use. You may not represent AI-generated documents as independently authored legal advice.

Complai connects to third-party services (GitHub, AWS, Okta, Google, Slack, etc.). By connecting these services you authorise us to access them on your behalf with the permissions you grant. We are not responsible for the availability or accuracy of third-party data. You are responsible for complying with those services’ terms of use.

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT COMPLAI WILL MAKE YOU COMPLIANT WITH ANY REGULATION OR PASS ANY AUDIT. COMPLIANCE DECISIONS REMAIN YOUR RESPONSIBILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPLAI LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless Complai Ltd and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from your use of the service, violation of these Terms, or infringement of any third-party right.

We may update these Terms from time to time. We will notify you by email or in-app notice at least 14 days before material changes take effect. Continued use after the effective date constitutes acceptance. If you do not agree with changes, you may terminate your account before they take effect.

Either party may terminate the agreement at any time. Upon termination, your right to use the service ceases immediately. We will make your Customer Data available for export for 30 days after termination, after which it will be deleted. Sections 5, 7, 9, 10, and 11 survive termination.

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory local consumer protection laws apply.

For legal notices or questions about these Terms, contact us at: legal@mycomplai.com